Terms & Conditions

These Terms & Conditions are provided for general information and apply to all stays at Heritage Cairns Hotel.

Reception is open daily from 8:00am to 9:00pm.

After-hours assistance is available via the door phone located at the main entrance.

A valid credit card is required to guarantee all bookings.
A valid photo ID and credit card are required at check-in for verification and security purposes.
Full payment is taken on arrival, unless stated otherwise at the time of booking.
Guests with non-refundable reservations are charged for the full duration of the original booking.

Cancellations must be made at least 24 hours prior to the check-in date.
Cancellations made within 24 hours of arrival will incur a charge equivalent to one night’s stay.
Heritage Cairns Hotel reserves the right to apply an early departure fee if a guest departs prior to their scheduled check-out date.

Only registered guests with valid identification may be issued replacement key cards or granted access to rooms by hotel staff.
Guests are responsible for ensuring their room doors are securely closed at all times.
Heritage Cairns Hotel is not responsible for loss or damage to personal belongings. In-room safes are provided and recommended for valuables.
Registered guests are responsible for any missing or damaged items within their room or throughout the hotel, including any damage caused by visitors.

Smoking is strictly prohibited inside rooms and hotel interiors.
Smoking is only permitted in designated outdoor areas.
A AUD $100 cleaning fee will apply if evidence of smoking is found in non-smoking areas.

The swimming pool is a limited supervision pool.
Guests use the pool at their own risk.
Heritage Cairns Hotel is not liable for personal injury, loss, or damage resulting from pool use.

Guests may receive occasional emails regarding hotel updates, offers, or promotions.
You can opt out of these communications at any time.